Olsens Support2019-04-29T06:19:37+00:00

Olsens Support

Organising a funeral can seem overwhelming.
Our guide will help you through the process.

Your Guide

Your first steps are to have a medical death certificate issued by a doctor, then transfer the deceased to the care of a funeral director such as Olsens.

You will need to make a decision between a traditional, contemporary or custom funeral, as well as burial or cremation. The style of the farewell should reflect the individuality of your loved one. You can read more about funeral styles here.

The location and celebrant can add so much to the atmosphere of the service, so make sure they both reflect the personality of your loved one.

Your director will take you through the choices on offer for the details that matter, such as choice of coffin, flowers, cars and catering.

Contacting your local paper is an important step as many people, particularly the elderly and regional family and friends, still get their information from here.

Go through the farewell step by step to create a service that could contain music, video and images, and really tell the story of your loved one. Your director should support you throughout this process.

Make sure to reserve a time for writing the eulogy and creating a fitting memorial – it’s a good idea to have input from family and friends.

Grief support

When faced with the passing of a loved one, there’s an age old tradition that needs to be followed. They say “You need to cry before you can laugh”. In the same way, you need to experience the pain, sorrow and grief before you can share in the joy of celebrating a life. This provides a means of dealing with your loss, allowing you to get on with life as best you can.

One of our experienced team members is available to all our families who need help and are available 24/7 to talk. We can even organise a time to meet in a place you feel most comfortable.

Frequently Asked Questions

Our caring and professional team are available 24 hours a day, 7 days a week to assist with all your queries. Below we have assembled a list of some of the most common questions you might have at this time. Please feel free to contact us with any other questions you’d like support with. We are always here to help.

What do I do when someone dies?

Can I see my loved one again?

How soon can a funeral be held?

When will the deceased be transferred?

Can you find a minister/celebrant for me?

How much does a funeral cost? Is cremation less expensive than burial?

What about clothing?

What should I include in a eulogy?

Can you help with Floral Arrangements?

Can you help with selecting Funeral Music?

What is an Order of Service?

What is Embalming?

What happens to the ashes?

Where can I get help after the funeral if I need it?

What sort of information do I have to provide?

How do I get a death certificate?

Who do I need to notify?

Where can I go to get more information?

Do you organise services for children?

What are some special touches that can truly personalise a funeral?

How much does a Funeral Plan cost?

Who holds the money I pay?

Can the cost of my funeral rise?

How do I make a payment?

What happens if I want to change my Funeral Plan down the track?

What if I want to cancel my Funeral Plan?

Who should I tell about the arrangements?

Will pre-paying affect my pension?

What happens if I die while on holidays?

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