To the Olsen team,

Just a small gesture to thank you for all the help you gave me in organising my mother’s funeral.

Susan was amazing, the way she gently led me to make calls to the Chapel and caterers. Calls that I didn’t want to make but needed to be made. The compassionate counselling that she provided to my sister was welcomed.

The lady that took Mum’s clothes on the Saturday showed me just as much empathy as Susan even though I had only just met her.

The gentlemen at Mum’s funeral showed dignified comfort to me by gently placing a hand on my shoulder at a time of need. The respect showed when it was time to take Mum to the graveside is something that my family will always be grateful. One man even put his coat around my shoulders when I was cold.

I wish to thank you all from the bottom of my heart and I would have no hesitation in recommending your services to others. You are truly a professional team.

Kind regards,