Dear Lyndall (and team at Olsens),

Following my phone call, I wanted to take this opportunity to personally thank you all for the arrangements for the funeral of my mother.

Although I watched Mum go through the process on behalf of our late father, after his death in 1995, for myself this was the first funeral I’ve ever been responsible for, and to say that I am grateful for the care and attention and graciousness with which it was conducted — front-of-house and behind-the-scenes — is an understatement! Please accept my sincere regards and thanks,