What to do When Someone Dies?

If Death occurs at Home

In the event of a death at home, first contact the treating doctor (or police depending on the circumstances). The doctor will issue a medical death certificate or the police will arrange transfer to the coroner.

For legal reasons, a doctor or the coroner must sign a death certificate.

If Death occurs in Hospital

When someone dies in a hospital or nursing home the family is notified and a medical death certificate is issued by the doctor.

If Death occurs in a Nursing Home or Private Hospital

If a death occurs in a Nursing Home or Private Hospital without mortuary facilities they will arrange for a doctor to issue a certificate so that transfer into our care can be arranged.

What Next

If appropriate, you may also call your Priest or Minister.

Working with a Funeral Director

The next person to contact, other than family members and friends, is the funeral director who will arrange the transfer of the deceased. There is no need to have the transfer occur immediately. Discuss your preferred options with the funeral director – it is OK to want to spend some more time with the deceased.

Likewise, there is no rush to begin making the funeral arrangements. Even if you thought you were prepared for the death it is probably still a shock. You may be physically and emotionally exhausted and need time to come to terms with your loss. The funeral normally takes place three to four days later.

There are many different types of funeral services that can be conducted. The staff at Olsens will discuss your full range of options and will act with care and consideration to ensure the funeral is as personal and individual as possible.

More Information on Funeral Services

Funeral Services
Funeral Services for Children
Frequently Asked Questions
Bereavement Support

Olsens is always here to help and can assist you at any hour of the day or night.
Our 24 hour number is 9545 3477.